How can we help?

Frequently Asked Questions

Getting Started

How do I create a Maids On Point Account?

When you book a service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.

Do you service my area?

We service the Phoenix Metro Area.  If you are unsure if you live in the area, don’t hesitate to contact us.

How much will it cost?

To receive an instant quote, head over to our Booking Page.

Do you bring your own cleaning supplies, products and equipment?

We bring all our own cleaning supplies and equipment, however, if you have any special requests, we would be more than happy to accommodate you if possible.

Can I request special tasks or extras?

Absolutely! Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service. Depending on the amount of labor or time involved in the task, there may be an extra charge.

Manage Your Account

How do I book my first appointment?

Head over to our booking form and schedule your appointment online.

Pricing & Policies

How can I view my Maids On Point Gift Cards?

Log into your account at and you will see any outstanding giftcards and respective balances.

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Why is my discount code not working?

Some discounts are for new bookings only and some are for recurring bookings only.  Another reason may be that the discount code has already been used and can only be used once.  There may be other reasons it isn’t working, however, don’t hesitate to contact us if you are having any trouble.

Lock-outs, Electricity, Hot water and Air conditioning

All appointments must allow the cleaners to have access to the property during the appointment time.  Customers must also ensure there is electricity and hot water in the home. In addition, the air conditioning in the home must be functioning between the months of April and November. If any of the these conditions are not met by the customer, the cleaners may choose to not complete the service and Maids On Point will charge a cancellation fee of $50 to the customer.

Damage and Loss Policy

If there is any damage or loss during your cleaning, notification of such an event must be made to Maids On Point within 48 hours of service, by email or phone, to begin the claim process.

Trust & Safety

Can I trust my cleaning professional?

All of our cleaning professionals are interviewed and go through a background check.

What is your 100% satisfaction guarantee policy?

If you’re not happy with your cleaning, we will come out and re-clean it at no extra charge (if contacted within 48 hours of your cleaning).

Are you insured?

Yes, we are fully insured!